The program is comprehensively designed with three core training areas: Front Office Operations, Restaurant Service Operations, and Housekeeping Operations, aiming to equip learners with complete knowledge and practical skills to work professionally in international-standard hotel and restaurant environments.

1. Front Office Operations

• Introduction to the Hotel Industry

• Hotel Types

• Hotel Organization Structure

• Front Office Department Organization

• Preparation Before Work

• Communication Skills

• Telephone Skills

• Advance Reservations

• Guest Check-in & Registration Procedures

• Handling Guest Complaints

• Check-out & Cashiering Procedures

2. Restaurant Service Operations

• Overview of Restaurant Operations

• Service Team and Roles

• Restaurant Equipment and Utensils

• Tablecloth Laying, Changing, and Napkin Folding

• Tray Carrying Techniques

• Workplace Hygiene and Safety

• European Table Setup: À la carte and Pre-set Menu

• Asian Table Setup

• Western Dining Culture, Menus, and Daily Meals

• Taking Food and Beverage Orders

• Food and Beverage Service Procedures

• Table-side Wine Service

• Plate Service

• Silver Service (spoon & fork service, soup service)

• Clearing Tables After Meals

3. Housekeeping Operations

• Housekeeping Department Organization

• Preparation Before Shift

• Cleaning Procedures for Vacant Dirty Rooms

• Lost and Found Handling

• Routine Inspection and Maintenance

• Room Service Operations

• Professional Cleaning Methods

• Bed Making and Bathroom Cleaning Procedures

• Proper Use of Vacuum Cleaners

• Occupational Safety Regulations

• Turn-down Service

• Flower Arrangement and Laundry Services

• Handling Guest Complaints

• Key Control Management

• Proper End-of-Shift Procedures

🎯 Training Approach

The program combines theory with intensive hands-on practice, closely aligned with real hotel operations, enabling learners to work confidently in 3–5 star hotels and restaurants immediately after graduation.

Career Opportunities After GraduationUpon completion of the program, learners can confidently take on positions such as Front Desk Staff, Restaurant Service Staff, or Housekeeping Staff at hotels, resorts, serviced apartments, and similar accommodation facilities.

Graduates are equipped with the ability to:

• Work effectively in a new working environment with general supervision

• Handle common operational situations proactively

• Self-evaluate job performance and continuously improve professional skills

Saigontourist School provides dedicated support for internships and job placement through its specialized career services department.
With a wide network of partner businesses both within and beyond Saigontourist Group, the School ensures 100% job placement for graduates, reaffirming its training quality and strong reputation in the tourism and hospitality industry.