The program consists of 10 modules

👥 Module 1: Human Resource Management (1 credit)

Learners will gain knowledge and skills in:

• Overview of human resource management in restaurants and hotels

• Recruitment, selection, training, and staff development

• Performance evaluation, labor relations, and employee benefits

• Understanding labor laws and career development

🍹 Module 2: Beverage Management (2 credits)

• Introduction to bar operations and management

• Inventory control and cost control for beverages

• Beverage menu planning

• Coordination between departments

🎉 Module 3: Banquet & Conference Management (2 credits)

• Planning and organizing different types of banquets and conferences

• Menu design, space setup, service styles, and outside catering

• Managing supporting services such as business products and marketing

• Practicing event organization skills through real scenarios

🍽️ Module 4: Food Management (1 credit)

• Food quality control and food safety

• Storage, processing, and preservation procedures

• Raw material and inventory management

🛎️ Module 5: Front Office Management (2 credits)

• Hotel organizational structure and the role of the front office

• Check-in / check-out procedures and guest request handling

• Room occupancy forecasting

• Communication skills, customer care, and complaint handling

• Practical training at the reception desk

🧹 Module 6: Housekeeping Management (2 credits)

Provides knowledge and skills in organizing and operating the housekeeping department, including:

• Organizational structure and staff management

• Work motivation and cost control

• Linen management and service standards

• Daily operational practices

📣 Module 7: Tourism & Hospitality Marketing (1 credit)

• Basic concepts and marketing strategies in tourism and hospitality

• Market research, product strategy, pricing, distribution, and promotion

• 11 hotel marketing strategies

• 19 restaurant marketing plans

💰 Module 8: Financial Management (1 credit)

• Basic business finance knowledge

• Financial statements and cash flow management

• Cost analysis and pricing for food and hotel rooms

• Financial report analysis for management decisions

🎯 Module 9: Coaching Skills (1 credit)

• Building staff training and coaching processes

• Coaching skills and inter-department coordination

• Modern training models and structures

• Improving leadership skills and internal training capacity

🏨 Module 10: Restaurant & Hotel Management (2 credits)

Learners will learn how to:

• Build organizational structures and understand the manager’s role

• Manage front office and housekeeping operations

• Control costs and revenues

• Analyze business performance

• Apply strategic management and business planning

The module also includes final assignments and field trips, helping learners strengthen practical skills.

• 🛎️ Front Office Staff, Assistant Manager, or Department Manager

• 🍽️ Restaurant Staff, Assistant Manager, or Department Manager

• 🧹 Housekeeping Staff, Assistant Manager, or Department Manager at hotels or equivalent accommodation facilities

🎯 In addition, learners will be equipped with:

• Skills to supervise and manage front office, restaurant, and housekeeping departments

• The ability to work effectively in new and unfamiliar environments

• Strong skills in handling real operational situations

• A mindset to evaluate and improve personal work performance

🤝 Job Placement Support

Saigontourist School has a dedicated department that supports internships and job placement for learners.

Most graduates are introduced to suitable jobs within and outside the Saigontourist Group.
In particular, 100% of graduates secure stable employment in their trained field, demonstrating the school’s strong reputation and practical training quality.