1. Preparation before work

• Preparing for personal appearance
• Preparing for work area

2. Communication

• The importance of communication, methods of communication, ways of effective communication

3.Telephone Skills

• Switchboard and the importance of operators,  techniques and procedures in using a telephone, techniques of taking messages, common mistakes, International spelling code.

4. Advance reservations

• Reservation system and documents, types of reservation, sources of reservation, room types, standard reservation procedures.

5. Check-in and Registration

• Ways of checking in and registering a guest, accommodation controlling system, check-in procedures.

6. Handling complaints

• Skills and standard procedures of handling complaints

7. Front Office Accounting

• Payment system, payment methods, payment procedures.