The Front Office Operations Course at Saigontourist School is delivered through a blended learning model, combining online theory and on-campus practical training.

This flexible approach helps learners easily absorb knowledge while building strong hands-on skills.

The program focuses on hotel & tourism fundamentals and professional front office skills, providing a solid foundation for working confidently at the reception/front desk in a professional hotel environment.

📚 Program Content

🔹 Lesson 1: Introduction to the Hotel Industry

Overview of the hotel profession, the role of front office staff, and career development opportunities.

🔹 Lesson 2: Hotel Types

Understanding common types of hotels and accommodation services.

🔹 Lesson 3: Hotel Organization Structure

Introduction to hotel departments and their functions.

🔹 Lesson 4: Front Office Organization

In-depth study of the front office department – the main point of contact with guests.

🔹 Lesson 5: Preparation Before Work

Steps and procedures to prepare before starting a shift.

🔹 Lesson 6: Communication Skills

Professional communication techniques when interacting with guests.

🔹 Lesson 7: Telephone Skills

Effective telephone handling in a hotel environment.

🔹 Lesson 8: Advance Reservations

Procedures for managing and processing room reservations.

🔹 Lesson 9: Check-in & Guest Registration

Welcoming guests and completing accommodation registration.

🔹 Lesson 10: Handling Complaints

Techniques for dealing with guest complaints and service issues.

🔹 Lesson 11: Check-out & Cashiering

Payment procedures and guest check-out process.

📝 Final Assessment

At the end of the course, learners will take a final assessment to evaluate learning outcomes.

Those who meet the requirements will be awarded a Training Certificate.