Recently, the Front Desk Department of Saigontourist Hospitality College, in collaboration with Saigon Viễn Đông Hotel, successfully organized an in-depth training program designed to enhance workforce capabilities, standardize service skills, and strengthen management effectiveness in the service environment.
The course "Communication & Customer Care Skills" (August 5–11, 2026) was tailored for staff in various roles, including Front Desk, Restaurant, Sales, Housekeeping, Bell Services, Security, and more.
The training focused on communication techniques, building professional demeanor and presentation, emphasizing non-verbal communication to project a polished and professional image, while also boosting the ability to understand and serve customers effectively.
The course "Supervisory Skills & Sustainable Business Maintenance" (August 17–20, 2026) was designed for the Board of Directors, Department Heads, Managers, and Supervisors.
This program helped the management team clearly identify their roles, responsibilities, and the impact of leadership in daily operations. Through interactive activities and games, supervisors practiced active listening and empathy toward employees, enabling them to better perform their duties in coaching, mentoring, monitoring, and motivating their teams. At the same time, the program raised managers' awareness and encouraged proactive actions to minimize revenue loss, optimize costs, enhance business performance, and drive sustainable development.
Saigontourist Hospitality College extends its sincere gratitude to the Leadership Board of Saigon Viễn Đông Hotel for trusting and choosing our institution as a partner in their journey of training and team development.
We wish Saigon Viễn Đông Hotel ever-growing strength and continued success in the years ahead!
